Refund Policy

Our products are print-on-demand and made to order. Each item is printed only after you place your order. Because of that:

Change of mind. We can't accept returns or exchanges for a change of mind, a wrong design choice or a duplicate gift.

Damaged, misprinted or wrong items. If your order arrives damaged, misprinted or different from what you ordered, email hello@westlanecreative.com within 30 days of delivery. Include your order number and a clear photo of the problem and of the shipping label. We'll send a free replacement or refund the item, your choice. You don't need to send the item back unless we ask.

Cancellations. You can cancel before your order goes into production. Production starts quickly, so email us right away. Once printing has started, we can't cancel.

Lost packages. See our Shipping Policy.

How refunds are paid. Approved refunds go back to your original payment method. Your bank may take a few business days to post it.

Questions. Email hello@westlanecreative.com. We answer within 2 business days.